Transcribes medical dictation into typewritten records such as medical histories, reports and general correspondence and performs related clerical functions, according to practice, routine or established procedures. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs and resolves problems.